Question 1

How do I post an advert?

Accepted Answer

Start from Sell, choose the category, then work through the wizard: details, photos, price and location. You can save and return at any time — drafts appear on your dashboard.

Question 2

Is advertising free?

Accepted Answer

Yes during our launch promotion: the first 100 adverts in each category are free. Optional boosts and featured placement are listed on the pricing page.

Question 3

How many photos should I add?

Accepted Answer

Six to ten. Include a conformation shot from the side, head-on, under saddle, and a short video link. Adverts with a video get noticeably more enquiries.

Question 4

Can I edit an advert after publishing?

Accepted Answer

Yes. Open your dashboard, choose the advert and select Edit. Price, description, photos and status can all be changed, and updates go live immediately.

Question 5

How do I mark a horse as sold?

Accepted Answer

Use the advert menu on your dashboard and choose Mark as sold. It stops new enquiries but keeps the advert in your history.

Question 6

How do I contact a seller?

Accepted Answer

Use the enquiry form on the advert. Messages stay inside the platform so you have a record, and we can help if something goes wrong.

Question 7

Can I save searches?

Accepted Answer

Yes. Run a search, then save it from the browse page. We email you when a matching horse is listed or drops in price.

Question 8

What does the Verified badge mean?

Accepted Answer

The seller has completed an identity check. It says nothing about the horse itself — always arrange your own vetting.

Question 9

What is a Demo advert?

Accepted Answer

A clearly labelled sample used to show how the marketplace looks. Demo adverts have no real seller, cannot be contacted, and never appear ahead of real adverts.

Question 10

How do I avoid scams?

Accepted Answer

Never send a deposit before seeing the horse or a live video call, be wary of prices far below market, and keep conversations on-platform. Our trust and safety page has the full checklist.

Question 11

How do I report an advert or user?

Accepted Answer

Every advert and profile has a Report link. Reports go straight to our moderation queue and are reviewed daily.

Question 12

I didn't get my confirmation email

Accepted Answer

Check spam, then try signing in again to resend it. If your address was previously unsubscribed, re-subscribe from the unsubscribe page.

Question 13

How do I stop emails?

Accepted Answer

Manage alerts on your dashboard, or remove your address completely from the unsubscribe page.

Question 14

How do I delete my account?

Accepted Answer

Contact us and we will remove your account and adverts, keeping only records we are legally required to hold.

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